Help us make learning clearer.
For account, purchase or learning questions, contact DIVE2CORE support.
Contact support
Include the page or topic and a clear description of what you need help with.
Report a content issue
Email us with the chapter/topic and a clear description of the issue.
Read the FAQWrite to the right place
Choose the category that fits. It opens an email to support with the category in the subject; add the details listed on the card.
Account & Sign In
Sign-up, the email code, signing in, passwords and your profile.
Include: Your registered email and what you see on screen.Email supportPayment & Pack
Checkout, payment status, pack activation and validity.
Include: Your registered email and the transaction reference.Email supportLearning Access
Free access, locked content, saved position and progress.
Include: Your registered email and the page or chapter involved.Email supportTechnical Issue
Pages that do not load or behave, browser or device problems.
Include: Your browser, device and the steps that led to the problem.Email supportContent Issue
A mistake or an unclear step in a chapter, diagram or answer.
Include: The module, chapter and tab. (Inside a lesson, the Report Issue button adds this for you.)Email supportReferral & Career Support
Your referral link, referral status, CV Preparation and Mock Interview.
Include: Your registered email and the referral code or link.Email supportSecurity
Suspicious activity, sessions, location checks and account safety.
Include: Your registered email and what happened, with the time.Email supportPolicy / Account Deletion
Questions about the policies, your data and closing your account.
Include: Your registered email and the request you want to make.Email support
Never send your password, a one-time code or full payment details. Signed-in learners can also raise a support ticket from My DIVE2CORE.